At Deanna Yusoff, we want you to feel confident when purchasing from us. Our returns and refunds policy differs for physical skincare products and digital products because of the nature of each.
Lummniq & Physical Products
Returns
For hygiene and safety reasons, we can only accept returns of skincare products that are unopened, unused and in their original sealed packaging.
If you wish to return an eligible product, please contact us at [email protected] within 7 days of receiving your order.
Returns must be approved before being sent back to us. Once your request has been reviewed, we will provide return instructions. Unless the product is damaged, defective or incorrectly supplied, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as we cannot be responsible for returned items lost in transit.
Opened Products
Once a skincare product has been opened, tested or used, we cannot accept it as a change-of-mind return for hygiene and safety reasons.
This does not affect any rights you may have under applicable consumer law if a product is faulty, damaged or otherwise does not conform to your purchase.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or you receive the wrong product, please contact [email protected] within 48 hours of delivery where reasonably possible.
Please include your order details, a description of the issue and photographs where appropriate so that we can assess the problem and arrange a suitable resolution.
Sale Items
Items sold at a discount because of a disclosed shorter expiry date are final sale and cannot be returned or refunded for change-of-mind reasons.
This does not affect your rights in relation to products that are faulty or otherwise do not conform to your purchase.
Digital Products & Online Courses
Digital products and online courses that provide immediate access to downloadable or digital content are non-refundable once access has been provided.
Because the content can be accessed or downloaded immediately after purchase, we ask that you review the product description carefully before completing your purchase.
If you experience a technical problem that prevents you from accessing content you have purchased, please contact us at [email protected] and we will do our best to resolve the issue.
Where a particular course or digital product is offered with a separate refund guarantee, the terms stated on that product's sales or checkout page will apply.
Refund Processing
Where a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions
If you have any questions about a return or refund, please contact:
Physical product orders: [email protected]
Digital products and courses: [email protected]