Returns & Refunds

^{At Deanna Yusoff, we take pride in crafting our well-aging night serum with the utmost care to ensure its freshness, potency, and quality. Because of the sensitive nature of skincare products and for the safety and well-being of our customers, we have a strict return policy.}

^{Return Policy}

• ^{Eligibility: We only accept returns for items that are unopened, unused, and in their original, sealed packaging. If the product packaging has been opened or shows signs of tampering, we cannot accept the return for safety and hygiene reasons.}
• ^{Final Sale: All purchases are considered final once the product has been opened. This includes instances where the product has been tested, sampled, or otherwise used.}

^{Sale Items}

^{Items purchased on sale, including those offered at a discount due to shorter expiry dates, are considered final sale and are not eligible for returns, exchanges, or refunds. Please make your purchase decisions carefully, taking into account the expiry date of the product.}

^{How to Initiate a Return}

1. ^{If your item is eligible for return, please contact us within 7 days of receiving your order at orders@deannayusoff.com. Returns sent without prior approval will not be processed.}
2. ^{Once we receive your return request, our team will review the details and respond to you with further instructions within 5 business days.}
3. ^{If your return is approved, we will provide detailed instructions on how to return the item. The cost of return shipping is the responsibility of the customer. We recommend using a trackable service to ensure safe delivery.}

^{Damaged or Defective Products}

^{If your product arrives damaged or defective, please email us at orders@deannayusoff.com within 48 hours of receiving your order. Include photos, a description of the issue, and proof of purchase so we can resolve the matter promptly.}

^{Handling of Returned Products}

^{For hygiene and safety reasons, any returned products that are found to be opened or used cannot be resold. These products will be safely disposed of or used for internal purposes, and no refunds will be issued in such cases.}

^{Important Note:}

• ^{We reserve the right to refuse returns if there is any indication that the product has been used or tampered with.}
• ^{By purchasing from us, you agree to these terms and acknowledge our commitment to the quality and safety of our products.}